Sr. IT Systems Engineer
Acme Truck Line, Inc. Gretna, LA
Acme Truck Line, Inc. Gretna, LA
15 hours ago
See who Acme Truck Line, Inc. has hired for this role
Acme Truck Line, Inc. Gretna, LA
15 hours ago
See who Acme Truck Line, Inc. has hired for this role
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Erin Hernandez
VP & Corporate Communications Manager at Acme Truck Line
Responsibilities:
- Service Desk Management: Detail all information in service desk applications, advise and instruct end users, and resolve technical issues.
- Problem Solving: Analyze information to evaluate results and choose the best solutions.
- Goal Setting: Develop specific goals and plans to prioritize, organize, and accomplish work.
- Team Coordinator: Work collaboratively to complete ongoing projects and assigned tasks.
- Technical Maintenance: Assist with installation, maintenance, and troubleshooting of software, systems, and Windows servers.
- Hardware Maintenance: Conduct corrective and preventative maintenance on servers, switchers, UPS, and other data center infrastructure
- Documentation: Maintain and manage system documentation and configurations.
- Network Support: Respond to infrastructure trouble-tickets and perform in-depth troubleshooting on network devices and systems.
- System Monitoring: Administer enterprise monitoring software to ensure optimal network performance.
- Telecommunications: Provide support for telephony equipment, design network solutions, and train users on telecommunications features.
- New Technologies: Research and recommend new technologies, test new devices, and review proposals for accuracy and compliance.
- Support and Training: Offer after-hours support as needed and provide training on telecommunications equipment.
Requirements
- Bachelor's degree in computer science, information Technology, or related field.
- Minimum of 10 years of experience in a similar role.
- Proven experience with service desk applications and IT issue resolution.
- Strong knowledge of LAN/WAN/WLAN switching, network protocols, cabling, and telephony devices (preferably Cisco Meraki appliances).
- Proficiency in Word servers, Azure Active Directory, Microsoft 365, and enterprise monitoring software.
- Willingness to provide after-hours support as needed.
Why join Us?
- Collaborative and innovative work environment
- Opportunities for professional growth and development
- Competitive salary and benefits package
If you are a motivated IT professional looking to make a significant impact, apply today!
-
Employment type
Full-time
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